Skip to main content

  Article updated: July 20, 2023

Twitter direct messaging - July 14, 2023

In an effort to reduce the number of spam messages in direct messages (DMs), Twitter introduced a new setting where you can only receive DMs from Twitter verified users that you follow. Messages from verified users who you don't follow will be sent to the message request inbox on Twitter. Users who previously set their account to receive messages from everyone will be automatically migrated to the new ‘Allow Messages only from Verified Users’ setting. Further information on the change can be found on Twitter's help website.

With this change, Twitter DMs may not reach connected Twitter accounts in Hootsuite Inbox (Inbox or Inbox 2.0), and you may see a decrease in your inbound direct messages. We encourage you to review your Privacy and Security settings on Twitter, and assess if the changes are problematic to your Twitter engagement. If you want to revert the changes, use the following instructions:

  1. Go to your settings on Twitter.
  2. From your Twitter Settings, select Privacy and Safety, and then select Direct Messages.
  3. Select Allow message requests from everyone.


Can't find what you're looking for? We're here to help