Assign Inbox 2.0 permissions

Control management of your Inbox messaging with permissions. You can control off-brand or accidental communications by assigning specific accounts to teams or members.

Assign social account permissions

Social account permissions determine who has access to Inbox 2.0 features in your organization and who can reply to conversations. These are set for each social account that a member has access to.

All members with access to the social account can manage conversations (add topics or tags, assign a conversation, set as pending or resolved).

Each social account permission level can do the following in Inbox 2.0:

Manage organization, team, and social account permissions

1. Go to Account, and then select Social accounts and teams.
2. Select Manage.
3. Point to a member, team, or social account, select Settings , and then select Manage permissions.
4. To grant custom permissions, select Custom, select the permissions, and then select Save. Point to Information for details on each setting. Learn more about custom permissions.