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  Article updated: November 10, 2021

Get started with your Hootsuite Business or Enterprise account

Welcome to your Hootsuite Business or Enterprise account! As a Business or Enterprise plan member, you can enable team collaboration, streamline workflows, and efficiently manage your social accounts with team members or clients. In addition, you can do the following:

  • Assign messages to teams for consistent messaging handling. For example, you may want to automatically route certain messages to your PR or crisis management team.
  • Share feeds of content (streams) from your connected social accounts so your team members can monitor the same content.
  • Delegate tasks to team members and save time by sharing the workload.
  • Create a smooth and secure workflow by implementing best practices into your day-to-day routine.

Plans: Business and Enterprise

To take full advantage of your account features, you need to access your Hootsuite organization, add members to it, create teams of people, and set permissions for your members.

Access your Hootsuite organization

A Hootsuite organization is an account structure that consists of individuals, teams, and shared social accounts. Your Hootsuite customer service manager likely got you started by creating a Hootsuite organization for you. To see if you have an existing organization, go to My profile, and then select Manage accounts and teams.

A sample organization

If you do not see an organization (something similar to the previous image), select My profile, and then select Create an organization.

Manage your organization

You can create and edit your teams, team members, and social account information at any time.

  1. Go to My profile, and then select Manage accounts and teams.
  2. Select Manage.
    A sample organization with Manage highlighted
  3. From here, you can do the following:
  4. manage area for a sample organization with callouts showing where to add a team, invite members, and add social accounts

Overview of permissions

You can control the level of access that organization members have using permissions.

You can assign permissions to your entire organization, to teams in your organization, or to social accounts you manage. Permissions allow you to restrict access and provide your team members an efficient way to collaborate on managing your social accounts. When working with permissions, note the following:

  • Admins for your Hootsuite account have access to post without approval, regardless of the permissions set for them.
  • Members assigned the Limited permission must have their posts approved before they can be published.

For more information about permissions, see Assign permissions (Business and Enterprise plans).

Watch Managing Hootsuite organization permissions for more information on organizations and permissions. Visit Hootsuite Academy to watch more videos, take courses, or earn industry-recognized certifications.

Collaborate with your team members

The following step-by step instructions walk you through how to set up some of the most common organization-specific tasks.

Note: You must be an Admin or Super Admin to set permissions.