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  Article updated: June 24, 2021

Set up multi-factor authentication

Hootsuite's two-step verification security feature uses the Google Authenticator mobile app to enhance protection of your Hootsuite account. With Hootsuite's two-step verification, you must sign in to your Hootsuite account with your username and password, and then enter the Google Authenticator code generated by the app on your mobile device. Each code has a one-time use. Google Authenticator generates a new code every 30 seconds.

You can use two-step verification every time you sign in to Hootsuite, or use it only when your sign in location changes.

Are you seeing the Verify your account page? You aren't required to use Google Authenticator to verify your account, but we suggest it for added security. Look for the confirmation code sent to your account email to access your account. See About login verification for details.

Install Google Authenticator

Before you can set up Google Authenticator and two-step verification for your Hootsuite account, you need to install the Google Authenticator app on your mobile device.

Follow Google's Install Google Authenticator guide for detailed instructions.

Set up two-factor authentication on your Hootsuite account

  1. Go to My profile, and then select Account settings, preferences, and billing.
  2. Select Security.
  3. Select Secure with Google.
    The Account & Settings area of Hootsuite, with the Security tab and Secure with Google button highlighted
  4. Open your Google Authenticator app, and scan your secret code or manually enter it into the app.
  5. Enter the 6-digit code from the app into the Code box in Hootsuite and then select Submit.
  6. Select whether to use two-step verification on each login or just when your login location changes.

Sign in using two-step verification

  1. Go to hootsuite.com/login.
  2. Enter your Hootsuite email and password. If two-factor authentication is set up on your account, the Google Authenticator Code field will appear as soon as you enter your account email.
  3. Open Google Authenticator on your mobile device, and then enter your 6-digit Google Authenticator code into the Hootsuite login page.
  4. Select Sign in.
    The Hootsuite sign in page, showing the Google Authenticator Code field below the Email and Password fields.

Android users

If your Google Authenticator codes aren’t working, you may need to sync the app on your mobile device. For instruction, see the Google help article Fix common issues with 2-step verification.

Sign in without your Google Authenticator code

If two-factor authentication is set up on your Hootsuite account, but you don’t have your mobile device with you, you can sign in to your Hootsuite account without a Google Authenticator code.

  1. Go to hootsuite.com/login.
  2. Enter your Hootsuite email and password.
  3. Select Skip this step.
  4. Select Send to [your account email]. Hootsuite sends a confirmation code by email to your Hootsuite account email. Copy and paste the code into the sign in page, or use the link in the email to confirm the account and sign in to Hootsuite. Not getting the email?

Revoke Google Authenticator access

Although not recommended, you can disable two-step verification on your account.

  1. Go to My profile, and then select Account settings, preferences, and billing.
  2. Select Security.
  3. Select Revoke access.