Article updated: October 20, 2021
Why can't I reply to a Facebook message in Inbox?
You might receive the following error message when you try to reply to a Facebook message:
Unable to send Facebook message
Facebook’s Messenger Platform Policy gives the following reasons for this message:
- It has been more than 7 days since the last message was received from the user. Facebook does not allow replies after 7 days.
- The Facebook user blocked or muted your conversation.
For more information, see Facebook’s Messenger Platform Policy Overview.