Article updated: September 13, 2021
Troubleshoot Twitter publishing errors
These are the most common publishing errors we receive from Twitter, along with recommendations to resolve them.
Before you can resume publishing from Hootsuite, you need to sign in to the Twitter account in another browser tab and follow the instructions to confirm you are its valid owner. When your account is unlocked, reconnect it to Hootsuite. See Reconnect a social account.
To reduce the risk of having your account locked in the future, see Twitter’s help article Help with my compromised account.
Twitter suspends access to accounts that violate its rules or that may have been hacked. Go to Twitter and try signing in to your account to understand why it was suspended. Follow any instructions provided by Twitter to verify your information and restore the account. When the account is restored, reconnect it to Hootsuite so you can resume publishing. See Reconnect a social account.
Sometimes accounts are suspended by mistake. If you’re unable to unsuspend your account, you’ll need to file an appeal with Twitter. See Appeal an account suspension or locked account.
This is a duplicate of a recent tweet
Twitter’s Platform manipulation and spam policy states that repeatedly posting identical or nearly identical tweets is a misuse of its product features. Twitter compares the text of any new tweet with your recent tweets before it gets published, to check for duplication.
Don’t try to publish the same content repeatedly, and make sure duplicates are spaced well apart over time.
Twitter limits all Twitter accounts to 2,400 tweets (including retweets) per day. This limit is monitored in smaller intervals of time throughout the day, so try publishing your tweet again in a few hours.
Twitter also limits the number of direct messages that any account can send, as well the number of follows. Limits include activity on Hootsuite, on other third-party platforms, and on Twitter itself. See Twitter’s help article About Twitter limits for more details.
If you see this error, it means one of the following:
- The URL is not formatted properly.
- Twitter is blocking the URL because it is suspected of being malicious or spam.
Check that the link is properly formatted, and make sure your post is compliant with Twitter's general guidelines and policies. Try publishing this link directly from Twitter to see if you get more information about the issue. See Twitter’s help article Our approach to blocking links to learn more.