Article updated: September 13, 2021
Transfer Hootsuite account ownership
When the owner of a company’s Hootsuite account leaves, you need to transfer ownership of that Hootsuite account to someone else. To do this, do the following:
- Remove any personal social accounts that you don't want to give access to (see Remove a social account for instruction).
- Update the billing information on the account to that of the new owner, if applicable (see Manage your Hootsuite plan and account for instruction).
- Update the Hootsuite account's user profile with a new username, email address, and password (see Change your profile information, email, and password for instruction).
Important: Only one Hootsuite account can be associated with each email address. To use an email address that is associated with another Hootsuite account, you must first change the email for that account.
If you believe a Hootsuite account for your organization exists, but you don’t have access to the email address associated with the account, contact our support team. We'll ask you to provide additional information on the account to show that you are authorized to take it over, and to provide a new email address for the account.
If you do have access to the email address, you can reset the Hootsuite account password to gain access to the Hootsuite account. Then, update the email address on the account (see Change your profile information, email, and password).
Tip: Use generic email addresses (like firstname.lastname@example.org) for company Hootsuite accounts to avoid being locked out if the account owner leaves.