Article updated: October 22, 2021
Add tags to track inbound posts
Hootsuite Business and Enterprise users can add tags to inbound posts in their streams. They can then analyze the tags by type in Hootsuite Analytics. Analytics retrieves data for public posts. We do not retrieve information for unpublished or dark posts.
Plans: Business and Enterprise
The steps in this article apply to: Twitter, Facebook, Instagram business, LinkedIn
You can tag outbound posts when creating them (see Add tags to track your outbound posts).
Those with super admin, admin, or custom permissions to ‘Manage Message Tags’ can create new tags to be used in streams. You manage tags in the tag library (see Manage tags).
Tag an inbound post
- Go to Streams , locate the inbound post in your stream, select More Actions below the post, and then select Add Tag.
- Select an organization from the list.
- Select Enter a Tag to select an existing tag or type a new tag and then select Create tag "tag name".
- Select Save.
Tags applied to inbound posts display in-stream on Twitter, Facebook, Instagram business, and LinkedIn posts.
You can filter your Twitter and Facebook inbound post metrics by tag in Analytics. Or, track support team response and resolution times with tags and assignments in Analytics team metrics (see Analyze team performance).
Save time tagging lots of posts by setting up automated tag actions. See Automate assignments and tags.