Skip to main content

  Article updated: September 16, 2021

Changes to Facebook Page functionality - September 11, 2020

As Facebook continues to enhance the security of its platform, it is enforcing policies that control how third-party partners, like Hootsuite, access and use Facebook data. As a result, third-party access to public information available for Facebook Pages is restricted, and the following Hootsuite functionality has changed:

  • You can no longer add Page Search streams to monitor Facebook Pages that you don’t own. Hootsuite is removing this option as an available stream type. Any existing Page Search streams you’ve added will no longer work. You can delete them by selecting More options in the top right of the stream and selecting Delete Stream.

  • If you manage more than one Facebook Page in Hootsuite, you can no longer interact with a Page stream as another Page. This includes commenting and replying as another Page in Timeline, Unpublished, Mentions, My Posts, and Activity streams, as well as in Assignments Manager.

  • In Mentions streams, you can no longer view, like, or reply to comments. You can add new comments to a mention, but they will not display in the stream when the webpage is refreshed. Images and videos in mentions or in comments on mentions will no longer display in the Mentions stream.

  • In Inbox, the Page name is no longer displayed for messages sent by Facebook Pages. Messages sent by Facebook Pages appear in Inbox as Visitor Posts, made by "Facebook User."

We are working closely with Facebook to identify any other issues and will update this article if there are further changes. If you have any questions, please reach out to our support team.

For more details about Facebook's public Page policies, see Simplifying Our Platform Terms and Developer Policies on the Facebook for Developers blog.