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  Article updated: June 24, 2021

Add publishing security with Proofpoint

Proofpoint (formerly Nexgate) is an additional software that works in conjunction with your Hootsuite Enterprise account to add an automated layer of compliance security to your organization’s social media post publishing. Especially for businesses in regulated industries, this integration provides a level of confidence that your team is publishing posts that are on-brand, and that follow the necessary social media policies.

Proofpoint can be connected to some or all of your organization’s social accounts, and set up with patrols to flag posts based on selected policies. Enable Proofpoint to pass posts from you and your contributors through a pre-review before they are published, to analyze your posts after they are published, or both.

Plans: Enterprise

Contact your customer success manager for more information about Proofpoint. They will help you set up a Proofpoint account and integrate it with your Hootsuite account.

For more help please refer to Proofpoint Support.

Manage Proofpoint in Hootsuite

The super admin of your Hootsuite organization can connect it to your Proofpoint account. You also need to enable Proofpoint pre-review on each social account in the organization.

All posts rejected by, or waiting for approval from, Proofpoint will appear under Rejected in the Publisher section of Hootsuite. Rejected posts can be edited or deleted. Posts waiting approval will display a red Unapproved banner.

Important: When scheduling posts that will require Proofpoint pre-screening, leave enough time for the approval process. If Proofpoint and/or your organization’s compliance officer approves the post after the selected scheduled time, the post will not publish and will be moved into the Expired Approvals folder in Publisher .

Connect your Hootsuite organization to Proofpoint

  1. In your Proofpoint account settings, under External Apps, locate your Access Key from Proofpoint.
  2. In the Hootsuite dashboard, go to My profile, and then select Manage accounts and teams.
  3. Select the gear icon beside the organization name, and then select Settings.
    manage area for a sample organization with settings selected showing options
  4. Select Connect with Nexgate.
  5. Enter your Proofpoint Email Address and Access Key, and then select Submit Token.
  6. Select Save Changes.

Disconnect your Hootsuite organization from Proofpoint

  1. Go to My profile, and then select Manage accounts and teams.
  2. Select the gear icon beside the organization name, and then select Settings.
    manage area for a sample organization with settings selected showing options
  3. Select Disconnect Nexgate.

Enable or disable post pre-review

  1. Go to My profile, and then select Manage accounts and teams.
  2. Select Social Networks under the organization name.
    the manage area for a sample organization with social networks highlighted
  3. Select a social account from the list on the left, and then select the Profile Settings tab.
  4. Select or deselect Make messages require pre-review. If this box does not appear, you either do not have the appropriate social account permissions or the social account has not been connected in Proofpoint.

When the box is selected, all posts published to the social account will be pre-screened based on the policies set up in Proofpoint before they can be approved and published.

When the box is not selected, posts published to the social account will publish right away, and Proofpoint will analyze the post after it is sent.

Important: Pre-review needs to be enabled and disabled on each social account individually.