Manage your Hootsuite plan and account

You can manage your Hootsuite plan and account settings at any time. This includes updating your payment information, changing your plan type, turning auto-renew on or off, changing your billing frequency (monthly or annual), and deleting your account. Go to My profile to view your plan type.

Note: Enterprise plan members who are not the super admin in an organization see Free as their plan type.

If your account is overdue or suspended, you will not be able to delete your account until you update your payment information. For more information, see Manage an overdue or suspended account.

  1. Sign in to Hootsuite.
  2. Go to My profile, and then select Manage my plan.
    (Legacy Pro plan members, go to My profile, select Account settings, preferences, and billing, and then select Modify or upgrade plan.)
    My profile menu with the plan and account settings area highlighted
  3. From here, you can do the following:

Note: If you switched from free to Professional through the mobile app, you need to change your plan and cancel your mobile subscription through the mobile app as well. For more information, see the following articles:

Cancel a Hootsuite free account

To cancel a Hootsuite free account, do the following:

  1. Go to My profile, and then select Account settings, preferences, and billing.
  2. Scroll to the bottom of the page, and select Account Removal.
    account and settings page with account removal option highlighted