Assign permissions (Business and Enterprise plans)

In Hootsuite organizations, you can assign permissions to restrict access and provide your employees an efficient way to collaborate on the company's social accounts. Permissions can be used to help control off-brand or accidental communications and reduce risks inherent in sharing passwords. You can assign permissions at the organization, team, and social account levels. New organization members automatically receive Default permissions. For more information on Hootsuite organizations, see Work with a Hootsuite organization (Business and Enterprise plans).

Plans: This topic applies to Business and Enterprise plans. For Team plans, see Work with a Hootsuite organization (Team plan).

Assign organization permissions

Use organization permissions to control organization membership, teams, and assets (like social accounts, tags, and vanity URLs).

Overview of organization permissions

There are five organization roles: paying super admin, super admin, admin, default, and custom.

The paying account owner who creates an organization is the paying super admin and is the only person who can manage billing for the account and delete the organization. The paying super admin can also grant other members super admin permissions.

The following table summarizes the actions permitted for each organization role.

Organization permissionsPaying super adminSuper adminAdminDefault
Create and delete an organization
Manage the organization profile
Create and manage vanity URLs
Add and manage members, teams, and social accounts
Grant organization permissions to other members
Create and manage link settings, shorteners, content library, and tag library assets for the organization
Enterprise only: Create and manage automation and content campaigns
View details for teams they are a member of
View social accounts they have access to within the organization

Note: Super admins and admins inherit Team admin permissions for all of the teams in the organization.

Manage organization permissions

Super admins and admins can manage organization permissions at this level.

  1. Select My profile, and then select Social networks and teams.
    My profile menu with social networks and teams highlighted
  2. Select Manage.
    manage area for a sample organization with Manage button highlighted
  3. Point to a team member, select Settingssettings, and then select Manage permissions.
    members in this organization area with settings selected showing options
  4. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Overview of custom permissions.
    custom organization permissions

Assign team permissions

Use team permissions to determine who has access to manage teams within your organization.

Overview of team permissions

There are three team roles: admin, default, and custom.

The following table summarizes the actions permitted for each team role.

Team permissionsAdminDefault
Add and manage team members and permissions
Manage vanity URLs for the team
Create and share content libraries, and manage library content
View other team members, social accounts, vanity URLs, and library content for the team

Note: Team admins inherit Editor social account permissions for their team.

Manage team permissions

Super admins, admins, and team admins can manage team permissions.

  1. Select My profile, and then select Social networks and teams.
    My profile menu with social networks and teams highlighted
  2. Select Teams.
    manage area for a sample organization with teams option highlighted
  3. Select a team, and then set the team-level permissions for each team member.
  4. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Overview of custom permissions.

Assign social account permissions

Use social account permissions to determine who has access to manage and publish to social accounts in your organization.

Overview of social account permissions

There are five social account roles: advanced, editor, limited, none, and custom. These are set for each social account that a member has access to. Members assigned the None role do not have access to that social account.

Each social account permission level can do the following:

PermissionsAdvancedEditorLimited
Reconnect and manage the social account
Grant member access to and manage permissions for the social account
Promote posts for the Facebook or LinkedIn Page
Manage RSS feeds for the social account
Publish content to the social account, including comments and replies
Manage contacts (follows in Streams) for the Twitter profile
Approve/reject posts pending approval for the social account
Read-only access to the social account
Requires approval before publishing posts, comments, or replies to the social account

Important: Because approval workflows are not available for publishing to YouTube, members assigned the Limited role do not have access to your YouTube social accounts.

Manage social account permissions

  1. Select My profile, and then select Social networks and teams.
    My profile menu with social networks and teams highlighted
  2. Select Social Networks.
    The Manage area for a sample organization with social networks highlighted
  3. Select a social account, and then set the social account-level permissions for each team member.
  4. To grant custom permissions, select Custom, select each setting the member is allowed to manage, and then select Save. Point to Information for details on each setting. For additional information, see Overview of custom permissions.
    custom social network permissions window