Older notices

View the sections below for a history of past notices from Hootsuite.

Change to interaction history storage - October 30, 2019

On November 19, 2019, interaction history will be limited to six months. This change aligns with updated terms and conditions from Twitter and Facebook.

The change will impact any customers using the Twitter interaction history feature in Streams, as well as those with access to Facebook interaction history through the closed beta. Any interactions older than six months between your social profile and a user will no longer appear in the user’s profile details. (For more, see View your Twitter interaction history.)

Removal of the native WordPress integration - September 9, 2019

On October 7, 2019, we are removing the native WordPress integration from Hootsuite.

We made this decision because the advantages of maintaining a full integration no longer outweigh the costs to Hootsuite and our customers. WordPress uses a non-standard authentication system, so maintaining the integration negatively affects our ability to react quickly to changes in other platforms. By removing it, we can strengthen our authentication infrastructure and stay focused on work that delivers more value to our customers.

WordPress.org users can continue to create and edit pages and posts, moderate comments, and share posts to social networks from within Hootsuite Streams by downloading the free WordPress.org app from the Hootsuite App directory.

WordPress.com users will no longer be able to publish posts and blogs to their WordPress accounts, or monitor their WordPress posts through Hootsuite.

Important LinkedIn profile change - May 31, 2019

A planned change to the LinkedIn API will end Hootsuite’s access to the data needed to generate Home streams for LinkedIn personal profiles.

As of July 15, the Home stream for LinkedIn personal profiles will no longer be available and Hootsuite users will no longer be able to monitor, like, or comment on content using the Home stream. You will still be able to post content to your LinkedIn personal profile and create the My Updates and Scheduled streams for LinkedIn profiles, where you can still monitor, like or comment on your own content.

The API change will not affect Hootsuite functionality for LinkedIn Pages.

Removal of Legacy Assignments Manager - February 11, 2019

On March 29, 2019, we’ll be removing our legacy Assignments Manager from Hootsuite.

With declining usage and loss in functionality due to Instagram’s recent API changes, and the upcoming sunsetting of Google+, the benefits of maintaining legacy Assignments Manager no longer outweigh the costs.

We’re committed to helping customers manage their social media content as efficiently as possible. In September 2016, we introduced a new Assignments Manager with the following features:

  • A new layout that condenses workflows and is quicker to navigate
  • Time-saving functionality like saved filters and bulk actions
  • Near-instant message refresh (within 2 seconds)
  • Streamlined views of assignment workflow history that provide greater clarity
  • The ability to send messages to apps including Salesforce and Marketo

A majority of customers are now managing their social engagement in the upgraded tool. We strongly recommend that customers still using the legacy Assignments Manager begin moving their teams over now. All your assigned and resolved messages will be available in the new view. See Manage tasks in Assignments for an overview of the new Assignments Manager.

End of support for Google+ - January 16, 2019

As of January 28, 2019, Hootsuite will stop support for Google+.

This is following Google’s announcement of October 2018 that it is shutting down Google+ for consumers. Google has recently announced plans to begin shutting down the network’s APIs as early as January 28, and will complete the shut down on March 7, 2019.

On January 28, authentication with Google+ will no longer be available. In Hootsuite, this means no longer being able to add or reconnect Google+ pages or profiles. Any posts scheduled to publish to Google+ after January 28 could also fail. For those who previously used Google+ to sign in to Hootsuite, you can now use the new Google sign in button.

Google+ will be removed completely from Hootsuite dashboards on February 28, 2019.

Removal of classic analytics from Hootsuite - January 15, 2019

As of March 4, 2019, our legacy analytics solution will no longer be available.

Few customers were taking advantage of the analytics solution—and when we asked why, a vast majority of customers reported that its features weren’t easy to use and lacked key metrics needed to prove success.

For customers impacted there are alternative options available. We have more robust, intuitive analytics, with improved customization options, more of the metrics customers need, and the ability to track performance trends over time available today in our Professional, Team, Business, and Enterprise plans. You can access the upgraded Analytics here, and you can get an overview of all the features in our video playlist.

Changes to assignments in Inbox - January 3, 2019

On February 20, 2019, we’ll be removing the synchronization between Assignments Manager and Inbox within Hootsuite, to ensure that Inbox interactions are handled properly, and to provide accurate reporting.

What this means is that assignment and tagging actions from Assignments Manager and Streams will no longer be reflected in Inbox. The following workflows will not apply to messages in Inbox:

  • Manually assigning Facebook Private Messages from Streams
  • Manually re-assigning or resolving messages from Assignments Manager
  • Automatically assigning and tagging Twitter Direct Messages via automation rules you’ve previously set up

Inbox assignments can still be created and resolved within Inbox, independent of these workflows. Enterprise users can also create automated assignments specifically for Inbox (see Automate assignments and tags). In conjunction with these changes, as of February 20, Inbox assignment actions for private messages will be captured in the team analytics available to Enterprise, including resolution time-based metrics. To simplify reporting, Hootsuite Analytics will automatically combine the metrics from both Assignments Manager and Inbox in one report.

If your existing engagement workflow does not support Inbox; e.g. you require approvals or notifications, continue using Assignments Manager and Streams, and watch for updates as we are constantly adding new functionality to Inbox. See also: Differences between Inbox and Assignments.

Ending support for Hootsuite Campaigns for Contests - December 21, 2018

As of January 21, 2019, the Hootsuite Campaigns for Contests product for Free, Pro, Professional, and Team plans will be retired. With the decline in demand and usage of Campaigns for Contests, we’re shifting our focus to building and improving the products and services that deliver the most value to our customers.

We will continue to support customers using Campaigns for Contests until it is retired on January 21 at 8am PST. After this date, campaign data will no longer be accessible, so we encourage you to download your contest data by January 15, 2019.

As part of our security and privacy controls, campaign data will be permanently deleted from our systems on March 21, 2019.

Important Instagram changes - November 14, 2018

On December 11, 2018, as Instagram transitions from their legacy API to their new Graph API, there will be some changes to Instagram functionality within Hootsuite’s products:

Hootsuite dashboard and mobile app

  • Instagram hashtag search and location search streams will be deprecated. It will no longer be possible to create these stream types, and existing streams will stop updating on December 11.
    As a workaround we have developed a new read-only hashtag search stream for Instagram Business profiles that are authenticated with Facebook. Add the new Hashtag stream to continue monitoring hashtags relevant to your business, and use the View on Instagram button to engage on posts natively in Instagram. Each business profile can create up to 30 hashtag search streams every 7 days. Streams will display the most recent posts from the last 24 hours.
  • Instagram personal profiles:
    • Commenting, deleting comments, replying to comments, and assigning will no longer be supported from the personal profile My Posts stream.
    • Commenting, deleting comments, and replying to comments will no longer be supported in the old Assignments Manager.

To retain the ability to engage with Instagram comments, convert your profile to a business profile. You will be able to continue commenting, replying, deleting or hiding comments in the business profile My Posts stream.
Learn about the benefits of Instagram Business profiles, and how to convert your profile to a business profile in this handy video.

To continue managing engagement on a personal Instagram profile, click the timestamp on your posts in the stream to open them in Instagram and engage there.

Hootsuite Insights

  • Instagram mentions will no longer be available in Insights streams, as they rely on hashtag search which is being deprecated.

Hootsuite app directory

  • TrendSpottr for Instagram will no longer be available in the Hootsuite app directory.
New workflow for editing scheduled posts (Enterprise) - October 1, 2018

At the end of October, we’ll be updating the default workflow for editing scheduled posts. You’ll be able to edit your posts right from the new Planner! Select a post in the calendar, select Edit and then make your changes in the new compose experience. Editing posts from the old Publisher's view of scheduled content will also default to the new composer.

If you haven’t tried the new composer yet, now’s a great time to take it for a spin! We’ve recently added several new capabilities to the already great features of the new composer:

  • access to content libraries;
  • the ability to edit your selected social accounts;
  • per-network post previews; and
  • the ability for team members to easily apply campaign settings to posts

See Manage your scheduled posts for more details.

Change of access to Twitter direct messages (Legacy Pro) - August 16, 2018

Due to recent API changes, on August 16, 2018, the Twitter Inbox and Outbox streams will be deprecated from Hootsuite for web and mobile.

Hootsuite has been building a better way to manage your private messages - Hootsuite Inbox. In addition to an improved threaded experience for Twitter direct messages, Inbox also supports Facebook Messenger conversations, all in a single queue! Read and reply to your customers efficiently, and collaborate easily with assignments (available to Team plans and up), filtering, and message tagging (available to Enterprise account holders).

Upgrade your plan and get started, or learn more about Inbox.

Facebook and Instagram changes - August 9, 2018

Update - August 9, 2018

  • Facebook Pages can once again be mentioned in posts from the legacy composer. See Mention a user or Page.
  • Tagging Facebook branded content is once again supported in the legacy composer.
  • Instagram Business profiles authenticated with Facebook can engage with and moderate comments on their posts in the My Posts stream. See Overview of Instagram profiles.

Update - July 12, 2018

  • Resharing from Instagram hashtag search streams has been restored in the web dashboard and mobile apps!
    Click Reshare below a post, and the post’s image and caption will be populated in the compose box for you to edit, send or schedule for later.

May 3, 2018

To keep users’ information safe and secure, Facebook is changing the way all partners like Hootsuite access data. We are in full support of these changes because we believe they are critical to maintaining trust between our customers and their customers. Some of these changes have impacted or will impact Hootsuite functionality.

As of April 4th, changes from Facebook and Instagram have impacted Hootsuite in the following ways:

Facebook:

  • All Facebook streams will no longer display the username and profile picture for users who post or comment to a profile or group. Information for users that post or comment on a Page will appear in streams because it is deemed public.
  • Events streams for Facebook profiles and Pages are no longer available.
  • Viewing other people's comments on your Facebook profile posts will no longer be supported.
  • Commenting on Facebook group posts is no longer available.
  • Facebook profiles will need to be re-authenticated every 90 days (see Reconnect a social account). There is no change to Facebook Pages.
  • Further profile and Page changes - published July 17

Instagram:

  • Liking Instagram posts or comments, or viewing likes, will no longer be supported.
  • Following or unfollowing Instagram users will no longer be supported.
  • Searching Instagram users when @mentioning in posts will no longer be supported.
  • Commenting on Instagram posts will no longer be supported, except Instagram Business profiles who can continue commenting on their own posts.
  • Instagram user search streams will be deprecated.
  • Instagram data will no longer be available in Hootsuite Impact’s Brand Tracker and Real-Time Competitor Report modules.
  • Identifiable Instagram user information such as usernames and profile pictures will no longer be displayed in hashtag/location searches, comments in Analytics, and mentions in Hootsuite Insights.
  • Instagram user profile information including bio, followers, following and recently posted media will no longer be available.
Change of access to Twitter direct messages - August 2, 2018

On August 16, 2018, the Twitter Inbox and Outbox streams will be deprecated from Hootsuite for web and mobile.

Hootsuite has been building a better way to manage your private messages - Hootsuite Inbox. From August 9th, all Hootsuite Professional, Team, Business, and Enterprise customers will have access to Inbox, so you can begin the transition to Hootsuite’s new private messaging solution.

In addition to an improved threaded experience for managing your Twitter direct messages, Inbox also supports Facebook private message conversations. Read and reply to your customers efficiently, and collaborate easily with assignments (available to Team, Business, and Enterprise plans), filtering, and message tagging (available to Enterprise account holders).

Get started with Hootsuite Inbox

If you have a Hootsuite Free account and want to engage with your customers through Inbox, upgrade to one of our new paid plans.

Re-authorization required to connect Facebook groups - August 1, 2018

In an ongoing effort to protect user privacy and data, Facebook has implemented an approval process for apps connecting to Facebook groups.

As a result, all Facebook groups connected to Hootsuite will need to be reauthenticated with an additional step by August 1, 2018. After this date, group functionality will stop working and scheduled posts will fail to publish until the following steps are completed by a Facebook group admin.

Manage Facebook groups in Hootsuite

A Facebook group admin needs to add Hootsuite to the group as an authorized app within the group’s settings in Facebook. Then, the group must be reconnected to Hootsuite.

See the Before you begin section in the Add a Facebook account article for details.

Important Hootsuite Amplify functionality update - August 1, 2018

As a result of Facebook’s announced API updates in April which impact how partners like Hootsuite use their data, the workflow for posting content to Facebook profiles from Hootsuite Amplify will change on August 1, 2018.

The ability to publish and schedule directly to Facebook profiles will be deprecated, but a new workflow will allow Hootsuite Amplify users to continue posting content to their profiles via Facebook’s Share dialog. There are no impacts to sharing to Facebook Pages.

There are some important differences in workflow to note when using the Share dialog:

  • It will no longer be possible for Amplify app users to schedule posts to Facebook profiles.
  • Posts will always be editable by app users when sharing Amplify content to their Facebook profiles.
  • Amplify analytics will no longer be supported for Facebook profiles.

Download the latest version of the Amplify app to your device to use the new profile sharing workflow. To learn more about sharing Amplify content, see the Explore and share company content with Amplify article.

If you would prefer to disable the ability for your Amplify users to share to Facebook profiles altogether, please contact your customer success manager.

Facebook profile and Page changes - July 17, 2018

As a result of Facebook’s announced API updates in April which impact how partners like Hootsuite use their data, the following changes to Hootsuite are going into effect on August 1, 2018.

Publishing and engagement for Facebook profiles are deprecated

It will no longer be possible to post or schedule to personal Facebook profiles. Profiles will be removed from the legacy composer, new composer, bulk composer, Publisher calendar, RSS feed setup, and the Hootsuite mobile apps. This will also impact the RSS AutoPublisher app in the app directory. In addition, you will no longer be able to like, edit, delete, comment on or share to Facebook profile posts.

Posts scheduled to Facebook profiles after August 1 will fail to publish.

If you use Facebook for your business, we encourage you to create a Facebook Page. Learn more about how you can drive business results with a Facebook Page in this blog post.

Note that Facebook profiles will still be supported for monitoring and sharing from streams. There are no impacts on publishing to Facebook Pages or groups.

Targeting functionality for Facebook Page posts is limited (Enterprise feature)

It will no longer be possible to target organic posts by gender or language when publishing to Facebook Pages. Age targeting will also be limited to specifying a minimum age of 13, 17, 18, 19 or 21.

Changes to Twitter publishing - March 19, 2018

Twitter recently announced that on March 23, 2018, they will be making changes to their policies in an effort to reduce the proliferation of spam on their platform. Twitter is restricting the ability for users to automate actions across multiple accounts. This includes posting the same tweet to more than one Twitter profile at once. These changes apply to all integration partners that use Twitter's API, including Hootsuite, and Twitter’s own TweetDeck.

Hootsuite supports Twitter’s aims to reduce disingenuous activity on social media. See our blog post for guidance on your social strategy. To comply with these new policies, all customers will see the following changes in our products on March 22.

Publishing tweets - Hootsuite for web and mobile, Amplify, Hootlet, and Hootsuite's Publisher API

As of March 22, tweets can only be published to one Twitter profile at a time. When more than one Twitter profile is selected from the profile picker, an error message will appear and the post cannot be published or scheduled until only one Twitter profile is selected.

It is still possible to publish the same post to one Twitter profile and other social networks at the same time.

Identical tweets that are currently scheduled to publish to multiple Twitter profiles within one month of March 23, 2018 should publish as expected.

RSS feeds

RSS feeds can no longer be set up to publish to Twitter profiles. Existing RSS feeds that are currently publishing to Twitter will be disabled on March 22.

As an alternate solution to the native RSS feature, the Hootsuite app directory offers partner app integrations that can act as feed readers, including:

Updates to Analytics - January 1, 2018

We’ve made some updates in Analytics. As a result, you may notice the following changes:

  • Twitter metrics now have the same refresh rate as Facebook metrics, which is every 24 hours.
  • The Quotes metric has been removed. Quotes have also been removed from all Inbound message and Engagement metrics.
  • Engagement and new follower metrics are now calculated differently and have been replaced as follows:
    • New Followers is now Net New Followers
    • Retweets is now Retweets for Published Tweets
    • Replies is now Replies for Published Tweets
    • Likes is now Likes for Published Tweets (see Twitter metrics for more details)
  • The metrics library now contains the following new metrics to let you break down these renamed metrics by account or engagement type:
    • Net New Followers by Account
    • Retweets for Published Tweets by Account
    • Replies for Published Tweets by Account
    • Likes for Published Tweets by Account
    • Engagement for Published Tweets by Account
    • Engagement for Published Tweets by Type
Access restrictions for non-secure browsers - December 13, 2017

Update March 1, 2021 - As of February 28, 2021, Hootsuite no longer supports Internet Explorer.

On March 15, 2018, access to Hootsuite products will be denied for non-secure versions of Internet Explorer and Android. Signing in to any Hootsuite products or services using Internet Explorer or Android will require at least version IE 11 or Android 4.4.

Unsupported browsers can be slow, unreliable, and vulnerable to viruses or other security attacks. With this change, we are keeping our products secure and maintaining compliance with international standards. These security protocols and data protection requirements protect our customers and our business.

Download the latest version of one of our other supported browsers.

Changes to Facebook custom link previews - November 30, 2017

After December 18, 2017, link preview customization for Facebook Page posts will no longer be supported for links that are not your own. This follows Facebook’s deprecation of customization for group and profile posts that occurred in July, to reduce misrepresentation of link content. These changes apply to all Facebook’s API integration partners, including Hootsuite.

Posting links from other people’s websites

It will no longer be possible to customize the image, title or description of a link preview in a Page post. When sharing links to other people's websites, Facebook will pull link previews from the website's metadata. If this metadata is not available, a complete link preview with an image may not be generated.

See Facebook’s documentation to ensure that your own website is set up to generate optimal link previews.

Page posts scheduled to publish after December 18, 2017 will do so without any link customizations. The links will instead display their default metadata, if available.

See Manage your scheduled posts to edit your scheduled posts.

Posting links from your own domains

Facebook has enabled a tool in the Facebook Business Manager to let businesses continue customizing Page post previews for links to their own domains. It’s called Domain Verification.

Hootsuite supports link preview customization for verified domains. See this article for more details on the steps required to continue customizing your Page post link previews.

Facebook Activity stream improvements - April 12, 2017

We're excited to announce that we are rolling out updates to the Facebook Page Activity stream for Pro plan users and above. We’ve added the following functionality to make it easy for you to monitor the activity on your Page, and to engage with your Page’s audience:

  1. The Activity stream now shows ALL your Page’s activity! Including:
    • Comments and replies on every Page post.
    • Comments and replies on your ads and unpublished posts.
    • Comments and replies on photos within photo albums.
  2. Click View full post to view the original post and the context of the conversation.
  3. Moderate comments that aren’t adding to the conversation by hiding them.
  4. The stream does not display posts or comments by the Page itself, to reduce clutter in the stream. But reply banners will display on comments that have been replied to.
  5. The stream is not expected to capture mentions or visitor posts to the Page.

The updated stream will show up to 3 months of historical activity.