We don’t provide any refunds for fees related to Hootsuite accounts and add-ons. These are billed in advance on a monthly or yearly basis (depending on your selected subscription type).
We will, however, issue credits for any add-ons to downgraded monthly accounts, equivalent to the prorated prepaid fees of those add-ons on the date of the cancellation. These credits are non-refundable, but can be used against the purchase of any future Hootsuite services.
See our full Terms of Service for more details.