This feature is available to Enterprise plan members.
Enterprise teams can use interaction history to review social conversations they've had with their audience. Reviewing previous conversations allows you to engage with your social communities with more personalized and authentic communication because you can continue building on your relationships with customers instead of starting from scratch with each conversation.
Interaction history is available for Twitter direct messages, @mentions, replies, and likes.
Important: Interaction history is limited to the last 6 months.
View your interaction history
- Select Streams on the left side of the page.
- Go to a Twitter stream.
- Select the Twitter account name or avatar from a stream, assignment, or notification and then select Interaction History on the top of the page. All interactions between the selected profile and that Twitter account display in chronological order.
- Select a different profile to view interactions between your other accounts and that Twitter account.
Tip: Select the timestamp to open a tweet in Twitter.
See also View social profiles.