Interaction history lets Business or Enterprise teams review past social conversations with their audience. This context enables more personalized and authentic communication with your social communities. Continue building relationships with customers instead of starting from scratch with each conversation.
Interaction history is available for Twitter direct messages, @mentions, replies, and likes.
Interaction history is available from the latter of July 17, 2017 or when the Twitter account was connected to Hootsuite.
To view an interaction history
- Click a Twitter user’s avatar or username (in a stream, assignment, or notification).
- Click Interaction History . All interactions between the selected profile and the user will display in chronological order.
- Select another of your profiles from the drop-down list to see if the user has also interacted with any of your other accounts.
Click on the timestamp to open a tweet on Twitter.com natively.