Add or remove subusers from your Ads account

  

Add subusers to your Hootsuite Ads account to help you manage your Facebook ads.

Note: Google Ads ad accounts aren't shared between main users and subusers. Each user (including subusers) can connect and manage the Google ad accounts they have access to natively.

Adding a subuser creates an account for them. They will receive an email invitation to create their own login credentials. Through their account they will then be able to collaborate in managing your ad accounts. The level of access that users have for each ad account can be controlled with permissions.

Add a subuser

  1. Click Settings  on the top-right of the main navigation bar.
  2. Click the Users management tab.
  3. Click Add New User.
  4. Enter the user’s name and email address.
  5. Click Permissions, and then define the permissions the user will have for each ad account you have imported into Hootsuite Ads.
  6. Click Save changes.

It may take a few minutes for the new user to appear in your list.

Important: Only one Hootsuite Ads account can be associated with each email address. You may encounter an error if adding a subuser whose email address is already associated with another Hootsuite Ads account.

Either use a different email address for the subuser, or have them update the email address in their other Hootsuite Ads account. Contact your customer success manager if you encounter any further issues.

Account permissions

  • None: Does not have access to the ad account.
  • Management: Can create and manage campaigns as well as view the analytics for the ad account.
  • Analytics: Can create reports and view the analytics for the ad account.

Edit a user’s permissions

  1. Click Settings  on the top-right of the main navigation bar.
  2. Click the Users management tab.
  3. Click Permissions  on the user you want to edit.
  4. Select a new permission level, and then click Save changes.

Remove a subuser

Important: Deleting a subuser will delete all reports that subuser has created, and deletes their Hootsuite Ads account. They will no longer be able to sign in to Hootsuite Ads.

  1. Click Settings on the top-right of the main navigation bar.
  2. Click the Users management tab.
  3. Click Delete  on the user you want to remove.