Get started

Introduction to Hootsuite

• Overview of Hootsuite
• Get started with Hootsuite
• Overview of Hootsuite plans
• Overview of the Hootsuite mobile app
• How Hootsuite works with social networks
• Hootsuite product limits and recommendations
• See all 7 articles

Hootsuite for franchises

• Get started with Hootsuite - for franchise administrators
• Get started with Hootsuite - for franchisees

Hootsuite for financial services

• Stay compliant on social with Hootsuite - for financial services

Hootsuite social strategy guides

Learn social media essentials

• Create engaging and effective social media content
• Practice social listening and engagement with Streams
• Maximize your social reach through employee advocacy
• Closed beta - Generate a Social Score to track your performance

Manage your social accounts

Add your social accounts

• Add a social account to Hootsuite
• Add a Facebook account
• Add a Twitter account
• Add an Instagram account
• Overview of Instagram profiles
• Connect an Instagram account to a Facebook Page
• See all 11 articles

Manage social account connections

• Reconnect a social account
• Remove a social account
• Revoke Hootsuite access to a social account
• Sync an account's profile picture or name
• Why social accounts disconnect
• Safeguard against social account disconnections
• See all 7 articles

Create and manage content

Create and publish social content

• Create and publish posts
• Create a Facebook post
• Create a tweet
• Create an Instagram post
• Create an Instagram story
• Enable Instagram publishing notifications
• See all 16 articles

Work with images, videos, and links

• Work with images
• Image file requirements
• Work with videos
• Work with links
• Apply link settings
• Add, share, or delete a vanity URL
• See all 9 articles

Schedule and manage posts

• Schedule a post
• Bulk schedule your posts
• Schedule posts at recommended times
• Manage your scheduled content
• Suspend scheduled content
• Export your scheduled posts
• See all 11 articles

Engage in conversations using Inbox

Work with Inbox

• Overview of Hootsuite Inbox
• Engage with and assign conversations in Inbox
• Use saved replies in Inbox
• Enable Messenger bots in Inbox
• Troubleshoot receiving messages in Inbox
• Why can't I reply to a Facebook message in Inbox?

Monitor feeds and engage with others in Streams

Add streams to monitor feeds

• Overview of Streams
• Add a Facebook stream
• Add a Twitter stream
• Add an Instagram stream
• Add a LinkedIn stream
• Add a YouTube stream

Organize streams

• Use boards to organize your streams
• Delete a stream
• Edit or delete published content in Streams
• Hide or show images in Streams
• Filter Twitter or Facebook streams

Engage with your audience in Streams

• Like, comment, and reply in Facebook streams
• Like, reply, retweet, and message in Twitter streams
• Comment and reply in Instagram streams
• Like and comment in LinkedIn streams
• Like, comment, and reply in YouTube streams
• Share stream content
• See all 9 articles

Work with Twitter streams

• Edit your Twitter search stream
• Add or remove someone from your Twitter list
• Follow or unfollow a Twitter account
• Mute, block, or report someone on Twitter
• Search Twitter in Streams
• Share your Twitter search stream

Work with YouTube streams

• Edit and sort your YouTube search stream
• Add or remove a video from a YouTube playlist
• Moderate YouTube comments
• Subscribe to a YouTube channel

Collaborate with teams and organizations

Create and manage teams and organizations

• Overview of teams and organizations
• Get started with Hootsuite Business and Enterprise
• Get started with your Hootsuite Team account
• Create or delete a team
• Add a member to an organization or team
• Manage your organization's social accounts
• See all 19 articles

Assign posts or comments to team members

• Assign posts or comments from Streams
• View and respond in Assignments
• Manage tasks in Assignments
• Automate assignments and tags
• Differences between Inbox and Assignments

Manage content with tags and campaigns

• Add tags to track your outbound posts
• Add tags to track inbound posts
• Manage tags
• Create and manage content campaigns

Reach more people with Social Advertising

Getting started with Social Advertising

• Overview of Hootsuite Social Advertising
• Manage ad accounts in Hootsuite
• Create a Facebook or Instagram ad campaign
• Create a LinkedIn ad campaign

Manage your ad campaigns

• View your ad campaigns in Planner
• Manage your Facebook and Instagram ad campaigns
• Manage your LinkedIn ad campaigns

Promote your organic content

• Create and promote a post
• Boost a Facebook Page post
• Boost a LinkedIn Page post

Review your results with Analytics and Impact

Measure your performance with Analytics

• Get started with Analytics
• Overview of Analytics
• View an Analytics report
• Visualizations in Analytics reports
• Configure a tile in an Analytics report
• Create a new report in Analytics
• See all 20 articles

Track results using Impact in Analytics

• View post performance in Impact
• View LinkedIn engagement in Impact
• Create a custom metric
• Review your Facebook and Instagram ad performance in Impact
• Review your LinkedIn ad performance in Impact
• Report on your ad and campaign performance
• See all 7 articles

Prove your social ROI with Impact

• Introduction to Hootsuite Impact
• Maximize reporting capabilities with Hootsuite Impact
• Connect a social account or ad account to Impact
• Connect a Google Analytics account to Impact
• Connect an Adobe Analytics account to Impact
• Connect Hootsuite and Ads to Impact
• See all 18 articles

Discover trends with Insights

Insights, powered by Brandwatch

• Overview of Insights
• Mention classification in Insights
• Metrics in Insights
• Create Facebook and Instagram authentication tokens in Insights

Create and manage your Insights searches

• Saved search limits in Insights
• Create and save a search in Insights
• Advanced searches in Insights
• Manage your saved searches in Insights

Analyze and share your Insights search results

• Analyze your Insights search results
• Organize your Insights search results with tags
• Export your Insights search results
• Create alerts for your saved searches
• Create an Insights report in Analytics

Extend your reach with Amplify

Admins: Create, curate, and preapprove social content

• Get started with Amplify for admins
• Add Amplify to Hootsuite
• Use topics to categorize Amplify content
• Create Amplify content for advocates to share
• Publish Amplify content from Drafts or the content library
• Manage Amplify users and roles
• See all 9 articles

Employee advocates: Share your company's social content

• Get started with Amplify for advocates
• Join Amplify and connect your social accounts
• Explore and share company content with Amplify
• Modify your Amplify profile, topic subscriptions, and notifications
• Troubleshoot Amplify advocate issues
• Social selling with Amplify

Manage your account and payments

Account and payments

• Manage your Hootsuite plan and account
• Account FAQ
• Hootsuite for nonprofits
• Manage your Enterprise plan
• Transfer ownership of a Hootsuite account
• Manage an overdue or suspended account
• See all 11 articles

Manage your settings

Hootsuite settings

• Overview of Hootsuite settings
• Supported browsers
• Change your display language
• Change your time zone
• Manage email notifications
• Manage notifications (Business and Enterprise)
• See all 10 articles

Login and security

• Sign in or out of Hootsuite
• Set up multi-factor authentication
• Single sign-on with Hootsuite
• Change your profile, email, and password
• Security and Hootsuite
• About login verification
• See all 7 articles

Manage apps and integrations

Extend functionality with apps

• Popular apps
• Install or uninstall apps
• Paid (premium) app billing
• Hootsuite Apps FAQ
• Share social posts to Slack
• Manage your Google My Business listings
• See all 14 articles

Hootsuite for mobile

Use the Hootsuite mobile app

• Publish and schedule posts in the Hootsuite mobile app
• Save and edit drafts in the Hootsuite mobile app
• Manage scheduled content in the Hootsuite mobile app
• Manage Hootsuite mobile notifications
• Manage assignments in the Hootsuite mobile app
• Share stream content in the Hootsuite mobile app
• See all 11 articles

Manage ad campaigns with Hootsuite Ads

Getting started with Hootsuite Ads

• Overview of Hootsuite Ads
• Connect your Google Ads account to Ads
• Connect your Facebook account to Ads
• Import your Facebook campaigns into Ads
• Advertising on Instagram
• Add or remove subusers from your Ads account
• See all 9 articles

Create an ad campaign

• Promote a post in Ads
• Automatically promote your Facebook Page in Ads
• Create Facebook ad campaigns in bulk
• Build campaigns with Facebook ad templates
• Create a lead generation campaign
• Create a Facebook Page likes campaign
• See all 15 articles

Manage your ad campaigns

• How to get the most from your ad campaigns
• Facebook ad campaign basics
• Optimize your campaign schedule with dayparting
• Save an ad campaign as a draft
• Organize campaigns with tags
• Copy or delete an ad campaign
• See all 20 articles

Create and manage your ads

• Create a carousel ad
• Create a Facebook video ad
• Create an Instant Experience ad
• Display ads in Messenger
• Display ads in Instagram
• Use existing content to create new ads
• See all 10 articles

Set target audiences

• Target a Facebook audience
• Create and use a saved audience
• Split test saved audiences
• Create and use a custom audience
• Target a continent or macro area
• Target mobile users
• See all 7 articles

Analyze and track ad campaign results

• Track goal conversions with Facebook pixels
• Custom pixel events and conversions
• Pixel attribution and revenue tracking
• Add generic tracking parameters to an ad URL
• Track ad campaigns with Google Analytics
• View Google Shopping campaign metrics
• See all 11 articles

Improve your skills with Hootsuite Academy

Hootsuite Academy resources

• Hootsuite Academy FAQ
• Create your Hootsuite Academy account
• Add your Academy certification to LinkedIn
• Change the name on your Academy certification
• Hootsuite Academy student FAQ
• Academy resources for educators
• See all 7 articles

Important notices

Hootsuite notices

• Check the Hootsuite system status
• Changes to Promote tab - November 3, 2021
• Upcoming changes to Facebook Analytics - June 30, 2021
• LinkedIn videos now supported in Streams and Inbox - April 7, 2021
• Changes to the Free plan - April 5, 2021
• End of support for Hootlet and Hootfeed - February 9, 2021
• See all 8 articles

Work with legacy tools

Legacy tools

• Move from the legacy composer to the new one (Legacy)
• Publish posts with the composer (Legacy)
• Select accounts in composer (Legacy)
• Change custom URL parameters (Legacy)
• Enable auto initial (Legacy)
• Edit scheduled content (Legacy)
• See all 8 articles

Sparkcentral

Get started

• Overview of Sparkcentral
• Sparkcentral Admin Quick Start Guide
• Sparkcentral Agent Quick Start Guide
• Create a Sparkcentral agent account
• Create a team in Sparkcentral
• Enable single sign-on (SSO) with Hootsuite and Sparkcentral
• See all 7 articles

Agent workspace

• Sparkcentral contact attributes
• Sparkcentral resolve settings
• Away states in Sparkcentral
• Sparkcentral agent Knowledge Base
• Real-Time Insights for Sparkcentral agents
• Add and use quick replies and buttons in Sparkcentral
• See all 13 articles

Personal settings

• Update your account information in Sparkcentral
• Set your default availability in Sparkcentral
• Set up Sparkcentral notifications

Channels

• Sparkcentral channel settings
• Add Facebook and Instagram accounts to Sparkcentral
• Facebook settings in Sparkcentral
• Add a Twitter account to Sparkcentral
• Twitter settings in Sparkcentral
• Twitter search queries in Sparkcentral
• See all 11 articles

Queue

• Sparkcentral queue management and filters
• Set conversation ownership in Sparkcentral
• Set auto-ownership in Sparkcentral
• Remove conversation ownership in Sparkcentral
• Sparkcentral cross-channel conversation history
• Lock a conversation in Sparkcentral
• See all 16 articles

Routing and automation

• Language detection in Sparkcentral
• Sparkcentral conversation prioritization
• Use automations in Sparkcentral
• Use auto responders in Sparkcentral
• Skill set routing in Sparkcentral
• Sparkcentral topics
• See all 9 articles

Reporting and analytics

• Get started with Sparkcentral reporting and analytics
• Sparkcentral Account usage report
• Sparkcentral Agent / team reports
• Sparkcentral Volume reports
• Sparkcentral Customer satisfaction reports
• Sparkcentral SLA report
• See all 7 articles

Privacy and security

• Enable Sparkcentral single sign-on with third-party partners
• Set the inactive session length in Sparkcentral
• Mute a contact in Sparkcentral
• Delete a contact in Sparkcentral
• Automatically clear contact attributes in Sparkcentral
• Personally identifiable information in Sparkcentral

Integrations and APIs

• Sparkcentral Messenger SDK
• Sparkcentral Messenger SDK 1.25.7
• Sparkcentral CRM API
• Sparkcentral CRM integration
• Sparkcentral data exports
• Sparkcentral Virtual Agent API
• See all 8 articles

Troubleshooting

• Resolve Facebook issues in Sparkcentral
• Delivery notifications in Sparkcentral
• Multiple attachments in Sparkcentral
• Display issues when importing Sparkcentral CSV files in Excel

What's new

• Sparkcentral release notes