Get started

Introduction to Hootsuite

• Overview of Hootsuite
• Get started with Hootsuite
• Overview of Hootsuite plans
• How Hootsuite works with social networks
• Hootsuite product limits and recommendations

Hootsuite for franchises

• Get started with Hootsuite - for franchise administrators
• Get started with Hootsuite - for franchisees

Hootsuite for financial services

• Stay compliant on social with Hootsuite - for financial services

Manage your social accounts

Add your social accounts

• Add a social account to Hootsuite
• Add a Facebook account
• Add a Twitter account
• Add an Instagram account
• Overview of Instagram profiles
• Connect an Instagram account to a Facebook Page
• See all 12 articles

Manage social account connections

• Reconnect a social account
• Remove a social account
• Revoke Hootsuite access to a social account
• Sync an account's profile picture or name
• Why social accounts disconnect
• Safeguard against social account disconnections
• See all 7 articles

Create and manage content

Create and publish social content

• Create and publish posts
• Create a Facebook post
• Create a tweet
• Create an Instagram post
• Create an Instagram story
• Enable Instagram publishing notifications
• See all 17 articles

Work with images, videos, and links

• Work with images
• Image file requirements
• Work with videos
• Work with links
• Apply link settings
• Add, share, or delete a vanity URL
• See all 9 articles

Schedule and manage posts

• Schedule a post
• Automatically schedule a post
• Schedule multiple posts at a time
• Manage your scheduled posts
• Suspend scheduled content
• Export your scheduled posts
• See all 11 articles

Promote your content

• Boost a Facebook Page post
• Promote a LinkedIn Page post
• Manage ad accounts in Hootsuite
• Closed beta- Create, publish, and manage Facebook and Instagram ad campaigns in Hootsuite

Engage in conversations using Inbox

Work with Inbox

• Overview of Hootsuite Inbox
• Engage with and assign conversations in Inbox
• Use saved replies in Inbox
• Enable Messenger bots in Inbox
• Why can't I reply to a Facebook message in Inbox?
• Closed beta - Instagram direct messages and mentions in Inbox

Monitor feeds and engage with others in Streams

Add streams to monitor feeds

• Overview of Streams
• Social listening and engagement with streams
• Add a Facebook stream
• Add a Twitter stream
• Add an Instagram stream
• Add a LinkedIn stream
• See all 7 articles

Organize streams

• Use boards to organize your streams
• Delete a stream
• Edit or delete published content in Streams
• Hide or show images in Streams
• Filter Twitter or Facebook streams

Engage with your audience in Streams

• Like, comment, and reply in Facebook streams
• Like, reply, retweet, and message in Twitter streams
• Comment and reply in Instagram streams
• Like and comment in LinkedIn streams
• Like, comment, and reply in YouTube streams
• Share stream content
• See all 9 articles

Work with Twitter streams

• Edit your Twitter search stream
• Add or remove someone from your Twitter list
• Follow or unfollow a Twitter account
• Mute, block, or report someone on Twitter
• Search in Twitter streams
• Share your Twitter search stream

Work with YouTube streams

• Edit and sort your YouTube search stream
• Add or remove a video from a YouTube playlist
• Moderate YouTube comments
• Subscribe to a YouTube channel

Collaborate with teams and organizations

Create and manage teams and organizations

• Overview of teams and organizations
• Work with a Hootsuite organization (Business and Enterprise plans)
• Work with a Hootsuite organization (Team plans)
• Get started with your Hootsuite Business account
• Create or delete a team
• Add a member to an organization or team
• See all 17 articles

Assign posts or comments to team members

• Assign posts or comments from Streams
• View and respond in Assignments
• Manage tasks in Assignments
• Automate assignments and tags
• Differences between Inbox and Assignments

Manage content with tags and campaigns

• Add tags to track your outbound posts
• Add tags to track inbound posts
• Manage tags
• Create and manage content campaigns

Review your results with Analytics and Impact

Measure your performance with Analytics

• Get started with Analytics
• Overview of Analytics
• View an Analytics report
• Visualizations in Analytics reports
• Configure a tile in an Analytics report
• Create a new report in Analytics
• See all 19 articles

Track results using Impact in Analytics

• View post performance in Impact
• View LinkedIn engagement in Impact
• Create a custom metric

Prove your social ROI with Impact

• Introduction to Hootsuite Impact
• Get started with Hootsuite Impact
• Connect an organic or paid social account to Impact
• Connect a Google Analytics account to Impact
• Connect an Adobe Analytics account to Impact
• Connect Hootsuite and Ads to Impact
• See all 18 articles

Manage your account and payments

Account and payments

• Manage your Hootsuite plan and account
• Account FAQ
• Manage your Enterprise plan
• Transfer Hootsuite account ownership
• Manage an overdue or suspended account
• Billing FAQ
• See all 10 articles

Manage your settings

Hootsuite settings

• Overview of Hootsuite settings
• Supported browsers
• Change your display language
• Change your time zone
• Manage email notifications
• Manage notifications (Business and Enterprise)
• See all 9 articles

Login and security

• Sign in or out of Hootsuite
• Set up multi-factor authentication
• Single sign-on with Hootsuite
• Change your profile information, email, and password
• Security and Hootsuite
• About login verification
• See all 7 articles

Manage apps and integrations

Extend functionality with apps

• Popular apps
• Install or uninstall apps
• Paid (premium) app billing
• App directory FAQ
• Share social posts to Slack
• Manage listings with Google My Business
• See all 15 articles

Hootsuite for mobile

Hootsuite for iOS

• Hootsuite for iPhone, iPad, and iPod Touch
• Set permissions for Hootsuite - iOS
• Sign in or out of the mobile app - iOS
• Manage your social accounts - iOS
• Add and manage streams - iOS
• Engage with and moderate stream content - iOS
• See all 23 articles

Hootsuite for Android

• Hootsuite for Android
• Set permissions for Hootsuite - Android
• Sign in or out of the mobile app - Android
• Manage your social accounts - Android
• Add and manage streams - Android
• Engage with and moderate stream content - Android
• See all 27 articles

Discover trends with Insights

Insights, powered by Brandwatch

• Overview of Insights
• Mention classification in Insights
• Create and save a search in Insights
• Closed beta - New guided search experience in Insights
• Saved search limits in Insights
• View, edit, and delete your saved searches in Insights
• See all 13 articles

Extend your reach with Amplify

Admins: Create, curate, and pre-approve social content

• Extend social reach through Amplify employee advocacy
• Add Amplify to Hootsuite
• Getting the most from Amplify
• Use topics to categorize Amplify content
• Create Amplify content for advocates to share
• Publish Amplify content from Drafts or the content library
• See all 11 articles

Employee advocates: Share your company's social content

• Share your company’s social content with Amplify
• Join Amplify and connect your social accounts
• Explore and share company content with Amplify
• Modify your Amplify profile, topic subscriptions, and notifications
• Troubleshoot Amplify advocate issues
• Social selling with Amplify

Manage ad campaigns with Hootsuite Ads

Getting started with Hootsuite Ads

• Overview of Hootsuite Ads
• Connect your Google Ads account to Ads
• Connect your Facebook account to Ads
• Import your Facebook campaigns into Ads
• Advertising on Instagram
• Add or remove subusers from your Ads account
• See all 8 articles

Create an ad campaign

• Promote a post in Ads
• Automatically promote your Facebook Page in Ads
• Create Facebook ad campaigns in bulk
• Build campaigns with Facebook ad templates
• Create a lead generation campaign
• Create a Facebook Page likes campaign in Ads
• See all 18 articles

Manage your ad campaigns

• How to get the most from your ad campaigns
• Set preferences for your Facebook ad campaign
• Schedule your campaign with dayparting
• Save an ad campaign as a draft
• Organize campaigns with tags
• Copy or delete an ad campaign
• See all 18 articles

Create and manage your ads

• Create a carousel ad in Ads
• Display ads in Messenger
• Display ads in Instagram
• Use existing content to create new ads
• Work with images in Ads
• Tag someone when a post contains branded content
• See all 8 articles

Set target audiences

• Target a Facebook audience
• Create and use a saved audience
• Split test saved audiences
• Create and use a custom audience
• Target a continent or macro area
• Target mobile users
• See all 7 articles

Analyze and track ad campaign results

• Track goal conversions with Facebook pixels
• Custom pixel events and conversions
• Pixel attribution and revenue tracking
• Add generic tracking parameters to an ad URL
• Track ad campaigns with Google Analytics
• View Google Shopping campaign metrics
• See all 11 articles

Improve your skills with Hootsuite Academy

Hootsuite Academy resources

• Hootsuite Academy FAQ
• Create a Hootsuite Academy account
• Add your Academy certification to LinkedIn
• Change the name on your Academy certification
• Hootsuite Academy student FAQ
• Resources for Educators
• See all 7 articles

Sparkcentral

Get started

• Sparkcentral Admin Quick Start Guide
• Sparkcentral Agent Quick Start Guide

Agent workspace

• Sparkcentral contact attributes
• Sparkcentral resolve reasons
• Away states in Sparkcentral
• Sparkcentral agent Knowledge Base
• Real-Time Insights for Sparkcentral agents
• Copy a full conversation in Sparkcentral
• See all 8 articles

Users and teams

• Create a Sparkcentral agent account

Personal settings

• Sparkcentral notifications

Channels

• Add Facebook and Instagram accounts to Sparkcentral
• Add WhatsApp to Sparkcentral
• Add LINE to Sparkcentral
• Add a Twitter account to Sparkcentral
• Add Twilio to Sparkcentral
• WhatsApp highly structured messages (HSMs) in Sparkcentral
• See all 7 articles

Queue

• Sparkcentral queue management and filters
• Conversation ownership in Sparkcentral
• Sparkcentral cross-channel conversation history
• Lock a conversation in Sparkcentral
• Use boomerangs in Sparkcentral
• Customer satisfaction in Sparkcentral
• See all 8 articles

Routing and automation

• Language detection in Sparkcentral
• Sparkcentral conversation prioritization
• Use automations in Sparkcentral
• Use auto responders in Sparkcentral
• Team and skills-based routing in Sparkcentral
• Sparkcentral topics
• See all 9 articles

Reporting and analytics

• Get started with Sparkcentral reporting and analytics
• Sparkcentral Account Usage report
• Sparkcentral User / Team reports
• Sparkcentral Volume reports
• Sparkcentral Customer Satisfaction reports
• Sparkcentral SLA report

Privacy and security

• Sparkcentral single sign-on
• Automatically clear contact attributes in Sparkcentral
• Delete a contact in Sparkcentral

Integrations and APIs

• Sparkcentral Messenger SDK
• Sparkcentral Messenger SDK 1.25.7
• Sparkcentral CRM API
• Sparkcentral CRM integration
• Sparkcentral data exports
• Sparkcentral Virtual Agent API
• See all 7 articles

Troubleshooting

• Facebook Page re-authentication in Sparkcentral

What's new

• Sparkcentral release notes

Important notices

Hootsuite notices

• Check the Hootsuite system status
• Upcoming changes to Facebook Analytics - June 30, 2021
• LinkedIn videos now supported in Streams and Inbox - April 7, 2021
• Changes to the Hootsuite Free plan - April 5, 2021
• End of support for Hootlet and Hootfeed - February 9, 2021
• Upcoming changes in Facebook ads and Hootsuite Ads - January 13, 2021
• See all 15 articles

Work with legacy tools

Legacy tools

• Transition publishing workflows from the legacy composer to the new Composer (Legacy)
• Publish posts with the composer (Legacy)
• Select social accounts in the composer (Legacy)
• Add, modify, or remove custom URL parameters (Legacy)
• Tag Facebook branded content (Legacy)
• Enable auto initial (Legacy)
• See all 10 articles