Help Articles/Account and Billing/Security

Managing Google Authenticator

Amanda S
posted this on October 17, 2013 12:54

HootSuite's 2-Step Verification security feature uses Google Authenticator (powered by Google) to enhance the protection of your HootSuite account. 

Google Authentication uses something your know (your password) and something you have (your mobile device). You will receive a short numeric code on your mobile device to enter in addition to your username and password. Each code has a one-time use, and a new code will regenerate every 30 seconds.

Paired with HootSuite's Location Verification System, your HootSuite account has added protection no matter where you are.

 Installing Google Authenticator

Note: Installation may require you to have computer access.

Google Authenticator app can be downloaded from Google Play for Android, App Store for iPhone and a web browser for Blackberry.

To install Google Authenticator 

Follow Google's Install Google Authenticator guide to complete installation. 

 Setting Up Google Authenticator in HootSuite

Setting up Google Authenticator on your mobile device requires you to install Google Authenticator. This can be done before or during your HootSuite setup.  

To setup Google Authenticator in HootSuite

  1. Click your user profile icon on the left-aligned launch menu.
  2. Click pencil (Edit profile) button.
  3. Select Security tab.
  4. Click Get Started.
  5. Setup Google Authenticator in HootSuite
  1. Optional: Click Learn more to install Google Authenticator if you have not already. 
  2. Scan Quick Response (QR) code or type your secret code (16 characters without spaces) using Google Authenticator on your mobile device. 
  3. Click Code in HootSuite, type 6-digit code generated by Google Authenticator, and then click Submit or press ENTER.
  4. Select one of the following
    1. To use during each login.
    2. To use only when your location changes.

 Using 2-Step Verification

2-Step Verification can be used every time you login or when your location changes. This is determined by the option selected during setup (See: Setting Up Google Authenticator in HootSuite; step 5-D (listed above).

Entering your loging credentials will prompt Google Authenticator, and each code has a one-time use.

To use 2-Step Verification

  1. Type your HootSuite username and password. 
  2. Open Google Authenticator on your mobile device, and then enter your 6-digit Google Authenticator code into your HootSuite login page.
  3. Click Secure Login or press ENTER.

 Logging in without Your Google Authenticator Code 

Lose your mobile device? No problem. HootSuite offers login alternatives for just those situations. 

To login without your Google Authenticator code

Click Skip this step, and then complete additional security questions. 


 Revoking Google Authenticator Access

2-Step Verification can be disabled for your HootSuite dashboard by revoking access to Google Authenticator. 

To revoke Google Authenticator Access

  1. Click your user profile icon on the left-aligned launch menu.
  2. Click pencil (Edit profile) button.
  3. Select Security tab.
  4. Click Revoke access.
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