Help Articles/Account and Billing/Security


Amanda S
posted this on September 12, 2013, 11:37

Phishing is when a website or message is used to imitate a contact or organization you know, in an attempt to obtain your personal information. In many instances this could be your username and password, bank account numbers, full credit card numbers, birthday or mother's maiden name.

How can I keep my account secure?

Unrequested change of password

Review the following points before considering a password reset that you did not request. When in doubt, contact @Hootsuite_Help or your account manager to help authenticate the email.

Avoid suspicious links

Hovering your mouse over a link will display its web address in the lower-left corner of your browser window. Should the web address not correspond with the link, you may want to avoid clicking the link.


Confirm the web address is from Hootsuite

The green lock icon and https are indicators that the pages are secure and encrypted. It is important to always check the domain name being used. Phishing emails or web pages may look similar to, but will often have spelling errors.


Where can I report a phishing email?

Reporting a phishing attempt can help to prevent future attacks. If you suspect a phishing attempt, please visit our contact page.

Topic is closed for comments