Help Articles/Dashboard/User Profile

Transferring and Reclaiming Social Networks

Amanda S
posted this on August 12, 2013, 15:36

Hootsuite offers the flexibility to move your social networks from My Social Networks to a team in your organization to another Hootsuite organization and back to the My Social Networks section of your Hootsuite dashboard.

 Transferring Social Networks

 Transferring Personal Social Networks to Organizations

Transferring a personal social network to an organization where you are a team member can be completed from the User Profile section of your Hootsuite dashboard. This means you will be relinquishing control over the personal social network, and the actions you are able to complete will be determined by the organization super admin.

To transfer a personal social network to an organization

  1. Click your user profile icon on the left-aligned launch menu.
    user_profile_icon_320.png
  2. Hover mouse over social network, click gear icon, and then select Transfer to.
    my_social_networks_transfer_to_386.png
  3. Transfer your social network profile
  1. Click to select the organization that will receive your social network.
  2. Click Transfer Social Network
    transfer_social_network_410.png

Alternatively, you can click Cancel to stop the transfer process.

 Transferring Social Networks to Different Organizations

Transferring a social network to a different organization can be completed in your Hootsuite dashboard. You must have the appropriate permissions to transfer a social network; if you do not, speak with your organization's super admin.

To transfer a social network to a different organization

  1. Click your user profile icon on the left-aligned launch menu.
    user_profile_icon_320.png
  2. Click View Social Networks from your organization's menu box.
    org_view_social_networks_320.png
  3. Click to select social network to transfer.
    add_social_network_in_org_320.png
  4. Click gear icon in the upper-right corner of header, and then select Transfer to.
    social_network_gear_transfer_to_320.png
  5. Transfer the social network profile
  1. Click to select the organization that will receive the social network.
  2. Click Transfer Social Network
    transfer_social_network_2_410.png

 Transferring Social Networks from Your Organization to Your Personal Account

Transferring a social network from your organization to your personal account may be required if you no longer want the social network to be managed by your organization or a team.

To transfer a social network from your organization to your personal account

  1. Click your user profile icon on the left-aligned launch menu.
    user_profile_icon_320.png
  2. Click View Social Networks from your organization's menu box.
    org_view_social_networks_320.png
  3. Click to select social network to transfer.
    add_social_network_in_org_320.png
  4. Click gear icon in the upper-right corner of header, and then select Transfer to.
    social_network_gear_transfer_to_320.png
  5. Transfer your social network profile
  1. Click to select My Social Networks.
  2. Click Transfer Social Network
    transfer_social_network_from_org_to_personal_409.png

Alternatively, you can click Cancel to stop the transfer process.

 Reclaiming Ownership of Social Networks

Reclaiming ownership of your social network may be required if your social network has been transferred to a team or a different Hootsuite account.

Social networks owned by a team require you to have [minimum] admin permissions on the team to reclaim the social network. The team admin can increase your permission level so you can reclaim your account, or they can remove your social network from the team for you.

Social networks owned by a different Hootsuite account can be reclaimed at any time.

To reclaim ownership of your social network

  1. Click your user profile icon on the left-aligned launch menu.
    user_profile_icon_320.png
  2. Click Add a Social Network in the lower-left corner of your dashboard.
    my_add_a_social_network_320.png
  3. Click to select the social network to reclaim.
    add_twitter_profile_320.png
  4. Click Connect.
    add_twitter_profile_320.png
  5. Type your social network username and password, and then click Authorize app.
    authorize_social_profile_320.png
  6. Click Yes.
    transfer_social_network_411.png

Alternatively, you can click Cancel to stop this process.

 
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