Help Articles/Dashboard/Assignments

Reassign Assignments

Amanda S
posted this on July 30, 2012, 16:10

Assigned messages can be reassigned to different teams or team members.

To reassign an assignment

  1. Select Assignments assignments_web_icon_22x22.png from the launch menu.
  2. Click the drop-down lists to show the assignment, and then click Apply Filter.
  3. Select the message to reassign.
  4. Click Assign.
  5. Click Select a Team to select the team of the new assignee.
  6. Click All team members to select the new assignee, or leave All Team Members to assign the message to the entire team.
  7. Optional: Enter a note to the assignee. Notes can be seen by everyone on your team.
  8. Click Assign.
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