Help Articles/Account and Billing/Account and Billing

Cancel Your Hootsuite Account

Amanda S
posted this on July 3, 2012, 14:54

Before cancelling your account, ensure any overdue balances are settled by updating your billing information. Accounts with overdue balances will be suspended after 15 days and cannot be cancelled until the balance is settled.

You will also be prompted to leave any organizations the account belongs to, and/or delete any organizations created within the account before cancelling can continue.

tip.png  Avoid unwanted charges by cancelling your account five business days before your next billing date.

important_icon_37x44.png  Hootsuite Enterprise users must contact their Customer Success Manager to close their Hootsuite account.

important_icon_37x44.png  Hootsuite Pro users on annual billing should note that your plan is a one-year commitment. While cancellation requests can be submitted, your plan cannot be downgraded or cancelled until the 12-month term is complete.

To cancel your Hootsuite account

  1. Select Settings Settings_icon.png from the launch menu.
  2. Scroll down to the bottom of the Profile tab, and then click Account Removal. If you do not see Account Removal, your account balance may exceed $0.
  3. Enter your reason for cancelling, and then click Remove Account.
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