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Unable to post image to Facebook Page

alan masarsky
asked this on March 08, 2011 17:18

I am posting video links to my facebook page both 'now' and with scheduled posts.  When adding the link, I the thumbnail appears on the Hootsuite client, I select the thumbnail to attach to it, but when I sumbit or schedule, the thumbnail does NOT show up on the posts on my Facebook page.

This problem only started occuring a few weeks ago. I schedule tweets/facebook posts every weekend, and all the post to Facebook show up with out a thumbnail and video. 

See http://www.facebook.com/FORAtv and scroll down to Sunday's post (March 6, 2011)

Thanks in advance for the help!

 

Comments

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madspihl
Basic Support

Yup. Same here for my personal FB profile and all fan and community pages. No thumbs push through... (May 6).

May 06, 2011 03:13
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Trevor Kimball
Basic Support

I've been having the same issue, for the same amount of time. I use Firefox 4 (previously 3) on Windows 7. I'm hoping this gets fixed soon since posting to FB pages is the main reason I signed up for a paying Hootsuite account.

May 09, 2011 09:38
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Adam Willoughby
Elevated Support

same problem here. please resolve hootsuite!

May 19, 2011 14:58
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Larkin Grant
Basic Support

same problem here. 

June 06, 2011 23:46
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jacob kearns
Basic Support

yep same problem here... please update this thread if some1 finds a solutions thanks.

June 12, 2011 09:14
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jacob kearns
Basic Support

try this thread peoples, a stop-gap method to resolve this, if it works (haven't tried just yet) http://help.hootsuite.com/entries/306279-unable-to-attach-an-image-to-facebook-page-status-update?page=1#post_20230928

June 12, 2011 09:18
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Kathleen Turner
Basic Support

HootSuite won't let me access that link...

August 22, 2011 09:38
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Sandra Laflamme
Pro Support

I need help with this too!

August 29, 2011 11:58
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John Knox
Basic Support

I am also unable to access this link.

I can't even select an image to post with my update to Facebook via Hootsuite.

It keeps asking me to select a Twitter profile before uploading, however I deleted all my Twitter streams from Hootsuite as I no longer use it for Twitter I only have my Facebook profile on Hootsuite.

If I select the + Plus button to add a social network, take the checkboxes out of the Twitter tab as I do not want to post this on my Twitter account, only on Facebook, Select the Facebook tab and click the "Submit" button to Connect with Facebook. Enter my email address and password for Facebook on the new window that pops up. Then a new pop up shows with a green tick box on my Facebook Profile image. A checkbox is in the "Automatically create new tabs for added items" and I then click the "Finish Importing" button.

Another pop up then shows stating that "you have not made any changes yet, are you sure you want to close this?" What on Earth???? Sorry but Hootsuite technical team need to work on this because its clearly faulty!

September 04, 2011 03:34
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Todd Van Horne
Basic Support

I also would really like this functionality!  Links are somewhat easy on an android device, but they're pretty useless on a computer monitor, where a thumbnail should really be displayed.  Thanks!

September 14, 2011 22:59
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Sharon Michnay
Basic Support

I am having the same problem.  Hootsuite - Help!

September 27, 2011 16:19
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James Anderson
Basic Support

Seriously? I just signed up and it's been over three months since the last post to this question. Has this been resolved? I really need to be able to post images to my FB page, but it keeps asking for a twitter account I dot have. I get the same looping messages as John Knox described in September! is this normal for hoot suite?

December 07, 2011 14:33
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Chris, Support Captain
Enterprise Support
Ajax_loader_small Answer

Hello everyone,
For scheduling purposes, images must be posted to Ow.ly before they get posted to Facebook. At this moment, unfortunately, Ow.ly is currently only compatible with Twitter. This may help you with uploading pics to Facebook: http://ow.ly/6pnwI

Thank you :)

January 06, 2012 10:37
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