HootCare provides prioritized support (four hour reply time) for HootSuite Pro customers. This service is operational 24 hours a day, Monday through Friday, and is available in English, Spanish, Portuguese and French. 

HootCare is an optional $5/month/user add-on service. 

Current Pro customers can use this link to add HootCare. 

Not a Pro customer? Upgrade to Pro and enjoy a free 30-day trial of HootSuite Pro with HootCare. Just add HootCare when you upgrade.